Nail Repair Policy

If you have any issues with your manicure or pedicure, we will gladly fix them at no charge: 2 days for regular polish, 5 days for performance polish, and 7 days for gel polish. The color must be the same as you received during your original service.

If you are unable to return to the salon within the designated timeframe, please email us at hello@thenailtel.com with the following information:

1. Your full name and the phone number you used to book your appointment
2. The date and time of your appointment
3. A description of the issue with your service(s)
4. Photos of your nails that clearly show the issue
5. The reason you are unable to return to the salon

Our management team will reach out to you to discuss the best next steps.

Thank you for giving us the opportunity to make things right. At The Nailtel/Lacquered Co., we take pride in our work and want you to love your nails.